Since our 2 year stint in India I have come back with a firm conviction that India will never change (and I guess that's what some people like about it). There is a lot of talk about progression; new generation; change; whatever...
The problem I think is systems here try to conform to the attitude/behavior rather than change it. At times it is also seen as a great customer experience.
Of the several reasons here is an example why attitudes/behaviors won't change...
If you have been in a security check line at any of the domestic airports you will hear airline reps screaming for passengers who are late for their flights. If someone is supposed to be on a 7:00 AM flight to Hyderabad and its 6:30 AM and you are the 110th person on line; this Jet Airway (or any airline) dude will come screaming: "Any Passengers for Hyderabad or Jaipur flight??", and the person like a Hero/Heroine (mind you not ashamed) will walk out of the line. Then (s)he will be escorted in style ahead of all the passengers who have some respect about time (not many exist); jump through security and promptly taken to the aircraft.
Now why on earth if such an awesome system exists that instead of penalising latecomers actually makes life easy will anyone come on time? Most certainly I won't.
Because I am no Gandhi to "be the change I want to see". You know why? Because every time I want to see the change, jokers like mentioned above happily are served better. Either Gandhi had it easy by having only 300 million folks of which most of them had a common purpose; or I don't have the patience to change 1 billion (of which 300 mill are of the "joker" category mentioned above). I think the later is true ;)
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5 comments:
Lalit, I am following your blog. You do not have the follower option activated on your blog though.
Keep blogging....I am waiting for your experiences after R2A.
well the reason is cause the delay was caused by the airport and not by customer...
solution is have cut off time for check-in and I assume check-in are done on airline basis...
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